DEAN OF STUDENTS' OFFICE

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Activity Venues

Student Lockers

Application Procedure

Rental Period & Fee

Rules and Regulations Governing the Use of Student Lockers

FAQ for New Users of Student Lockers

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Application Forms

Adverse Weather

FAQ for New Users of Student Lockers

WHO CAN APPLY?

All registered full-time or part-time undergraduate and postgraduate students as well as exchange-in students are eligible to apply for ONE student locker.

Most lockers are located close to classrooms and lecture theater in the Academic Building. The locker size is 300 mm (w) x 612 mm (h) x 450 mm (d).

HOW MUCH DOES IT COST and HOW LONG CAN I MAKE USE OF THE FACILITY?

The charge is HK$50 for UG students and HK$150 for PG students in each academic year for using the student lockers from 1 Sept or thereafter till 30 June of the following year.
TPG students admitted in Spring Term may apply for locker on term basis. The charge is $75 per term. [Spring Term (1 Feb to 30 June) or Fall Term (1 Aug to 31 Dec)].
For Exchange-in students, the charge is HK$50 for the exchange period at the university.

Charges paid are not refundable.

HOW DO I PAY FOR THE LOCKER FEE?

The system will only accept electronic payment online by Visa/Master Cards, Alipay, WeChat Pay or Faster Payment System (FPS).
You should make sure there is sufficient fund on your HKUST Card for payment. You can add value to your HKUST Card at various locations on campus.
When you are making online payment, it might take up to 15 minutes for the system to complete the payment process. DO NOT interrupt the system by pressing any key on the keyboard when payment transaction is in process.
If the payment transaction fails for any reason, the locker so assigned will not be allocated to you. You will need to make a fresh application after 30 minutes.

HOW DO I KNOW MY APPLICATION IS SUCCESSFUL ONLINE?

After the payment transaction is successfully completed, the system will prompt a message informing you the details of the transaction and the locker details. Please print out the confirmation for locker activation.

You can also check the menu View Locker Information to find out your locker details.

WHAT SHOULD I DO UPON ALLOCATION OF A LOCKER?

Bring your own high-quality steel padlock of approved standard with closed shackle; or a padlock with a short stem and a base of 35-40 mm wide and a recommended brand: ASSA, ABLOY, TRI- CIRCLE, YALE, BELLHORN to LG3 Student Support & Activities (SSA) Counter as soon as possible after allocation is confirmed. Number padlock or key retaining padlock or other unsafe padlocks would not be accepted. For a sample of the approved padlock, please visit LG3 SSA Counter or click here.
The locker will be ready for use after 3 working days upon submitting of the padlock to LG3 SSA Counter.

WHAT IF I FIND MY LOCKER BEING OCCUPIED BY SOMEONE ELSE?

Contact the LG3 Student Support & Activities Counter immediately. In case you need assistance to cut a padlock, an administration fee of $80 will be charged for the service contractor to open the locker.

WHAT IF I DO NOT CLEAR MY LOCKER AFTER THE EXPIRY DATE OF USE?

Prior to the expiry date of the lockers in use, students will be notified and reminded by e-mail to clear up the lockers and remove the padlocks on or before 30 June.
After this date, a charge of $80 would be levied. Dean of Students' Office will have full discretion to dispose all items left in the lockers, or take any items for recycle sale and use the sale proceeds on equipment for student activities.

WHAT IF I LOST MY KEY AND NEED ASSISTANCE TO OPEN MY LOCKER?

Contact the LG3 Student Support & Activities Counter to fix the time and date with the service contractor to open the locker.
Proof of identity is required before the arrangement can be made.
You should accompany the service contractor at the time of opening the locker.
A service charge of HK$80 is payable direct to the service contractor by the student. If it is found that you are not the eligible user of the locker, an administration charge of $130 will also be levied.

Service hours of the service contractor: Monday to Friday from 9:30 am to 4 pm.

OTHER ADVICE

Lockers are for convenience of the students but not meant for storage of valuable items such as computers, cameras and mobile phones etc. and/or dangerous goods.
Visit your lockers on a regular basis to ensure your locker and stored items are in good and safe custody.
Always take care of your own belongings, and do not leave them unattended. Please protect your own belongings to avoid any loss!
If you spot any suspicious person or activity, please report to the Security Center immediately (Tel: 2358 8999).

Seek assistance from the LG3005 Student Support & Activities Counter (Tel: 2358 5819) whenever necessary.